Returns & Exchanges

At K2 Awards, we strive for 100% customer satisfaction on every trophy and plaque we craft. If your order arrives damaged or contains errors, we are committed to making it right through a swift replacement or refund process.

Return Process

• 1.
  Contact Customer Support

  Reach out to our support team within 15 days of receiving your order to report any issues or request a Return Merchandise Authorization (RMA) number.

• 2.
  Document Damages

  If your items arrived damaged during transit, please provide clear photos of the product and packaging to help us expedite your replacement.

• 3.
  Package Your Return

  Securely pack the items in their original packaging, ensuring the RMA number is clearly marked on the outside of the box to avoid processing delays.

• 4.
  Receive Refund or Replacement

  Once we receive and inspect your returned items, we will issue a full refund to your original payment method or ship out your corrected awards at no extra cost.